VisaScreen® Reprocess of an expired order

Purpose: If your VisaScreen® order is not completed in a 12-month period, it will expire. You can reprocess your expired order, which will allow you another year to submit the necessary documentation to obtain certification.

Note: Reprocessing an expired order should not be confused with renewing VisaScreen® certification.

Eligibility: You cannot apply for a reprocess of your expired order until the order status becomes Expired. You have 12 months from the expiration date of the order to purchase the reprocess service. An order can only be reprocessed one time. Only one reprocess application is accepted after an initial application expires.

How to order:  Once your VisaScreen® order status becomes Expired, you can reprocess it by following these instructions:

1.    Log into your CGFNS Connect account
2.    Choose the option to purchase CGFNS Services
3.    At the service selection screen, choose VisaScreen® - Reprocess Application
4.    If it is within a year of your order's expiration date, you should be automatically prompted to order the reprocess service

Refund Policy:  CGFNS has a “no refund” policy for all programs, products and services. No refund is given after an order is submitted or if you made an error. If CGFNS makes an error, consideration for a refund will be given on a case-by-case basis.

Appeals Policy: CGFNS International has an Appeals Procedure that gives applicants the right to appeal an action by CGFNS. Applicants may submit a written notice of appeal to CGFNS for review by the appropriate CGFNS staff. Applicants will be notified whether their appeal request is granted or denied. Granted appeal requests are reviewed by the CGFNS Appeals Committee in accordance with the CGFNS International Appeals Procedure.

A service fee of $500 will be charged to applicants who have submitted an Appeal Request that has been granted a review by the CGFNS International Appeals Committee. Eligible applicants will receive information and notification regarding the Appeals Procedure and will be instructed to submit their payment online. Applicants filing  an Appeal request supported by the Appeals Committee are eligible for a refund of the service fee charged. Applicants should not remit payment until they have received the Official Appeals Procedure that explains the process in detail.

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